FAQ
ORDERS & SHIPPING
How long does shipping take?
Orders are typically processed within 1–3 business days.
Estimated delivery times:
United States: 5–12 business days
Canada: 5–12 business days
United Kingdom: 5–12 business days
Australia: 6–15 business days
New Zealand: 6–15 business days
Europe: 6–15 business days
Rest of World: 7–20 business days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, holidays, or other factors outside our control.
Do you offer free shipping?
Yes. We offer free tracked shipping on all orders.
Do you ship internationally?
Yes. We ship to customers worldwide where carrier services are available.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking information.
Please allow up to 72 hours for tracking updates to become active.
RETURNS & REFUNDS
What is your return policy?
We accept eligible return requests within 30 days of delivery. Returned items must be unused, uninstalled, in their original condition, and include all original packaging and components.
Please review our Refund & Return Policy for complete details.
Are return shipping costs covered?
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
What if my order arrives damaged?
Please contact us within 72 hours of delivery and include:
• Your order number
• Photos of the product
• Photos of the packaging
• Photos of the shipping label
Our team will review the issue and determine an appropriate resolution.
PRODUCTS
Are bulbs included?
Bulbs are included only when specifically stated in the product description.
Do your lights require professional installation?
Some products may require hardwired installation. We strongly recommend using a licensed electrician or qualified professional where applicable.
How do I know if a light will fit my space?
Please carefully review all product dimensions before purchasing. We recommend measuring your intended installation area prior to ordering.
Will my product look exactly like the photos?
We make every effort to accurately represent our products. Due to lighting conditions, screen settings, image processing, and natural material variations, colors, finishes, textures, and appearance may vary slightly from what is shown online.
Are the dimensions accurate?
Dimensions provided on product pages are approximate and may vary slightly due to manufacturing tolerances.
PAYMENTS & SECURITY
What payment methods do you accept?
Accepted payment methods will be displayed during checkout.
Is my payment information secure?
Yes. Transactions are processed through secure payment providers and encrypted technology designed to protect your information. We do not store your full payment card information.
CONTACT US
How can I contact customer support?
For all inquiries, please contact:
We aim to respond within 1–2 business days.
What information should I include when contacting support?
For order-related inquiries, please include:
• Your full name
• Order number
• A description of your question or issue
This helps us assist you as quickly as possible.