Shipping Policy
Last Updated: June 2026
Shipping
Thank you for shopping with Valen Cove.
We are committed to providing a reliable and efficient shipping experience for our customers worldwide. Please review the information below regarding order processing, shipping, delivery, and tracking.
Order Processing
All orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, order processing may take slightly longer than usual. We appreciate your patience and understanding.
Shipping Destinations
Valen Cove ships to customers worldwide.
Shipping availability may vary depending on destination, carrier coverage, local regulations, product type, and other factors. If shipping is unavailable to your location, you will be notified during checkout.
Estimated Delivery Times
Estimated delivery times begin once your order has been processed and shipped.
Estimated delivery times are as follows:
United States: 5–12 business days
Canada: 5–12 business days
United Kingdom: 5–12 business days
Australia: 6–15 business days
New Zealand: 6–15 business days
Europe: 6–15 business days
Rest of World: 7–20 business days
Please note that delivery times are estimates only and are not guaranteed.
Delivery times may be affected by circumstances outside our control, including but not limited to:
Customs processing and inspections
Carrier delays
Severe weather conditions
Public holidays
High shipping volumes
Local delivery disruptions
Oversized or freight shipment scheduling
Shipping Costs
Valen Cove offers free standard shipping on eligible orders.
Expedited shipping options, oversized shipment fees, or any applicable shipping charges will be displayed during checkout before payment is completed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Please allow up to 72 hours for tracking information to become active after receiving your shipping confirmation.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by local authorities.
These charges are the responsibility of the customer unless otherwise stated at checkout.
Valen Cove is not responsible for customs delays or additional fees imposed by customs authorities.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.
Valen Cove is not responsible for delivery delays, failed deliveries, lost packages, or additional expenses resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible. While we will make reasonable efforts to assist, we cannot guarantee changes can be made once an order has entered processing or shipment.
Lost, Delayed, or Damaged Shipments
If your package is significantly delayed, appears lost during transit, or arrives damaged, please contact our support team as soon as possible.
For damaged shipments, customers must notify us within 72 hours of delivery and provide clear photographs of:
The product
The packaging
The shipping label
Failure to report shipping damage within this timeframe may affect our ability to process a claim with the shipping carrier.
We will work with the shipping carrier and our fulfillment partners to investigate and determine an appropriate resolution.
Oversized and Freight Shipments
Certain lighting fixtures, chandeliers, furniture, and oversized products may require special handling or freight delivery services.
Customers are responsible for inspecting oversized shipments upon delivery and reporting any visible shipping damage as soon as possible.
If significant damage is observed upon delivery, customers should document the condition of the shipment and contact our support team immediately.
Delivery timelines for oversized products may differ from standard parcel shipments and may be subject to additional carrier scheduling requirements.
Delivered Packages
Once a package has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.
Valen Cove is not responsible for packages that are lost, stolen, or misplaced after being marked as delivered.
Customers are encouraged to ship orders to secure locations whenever possible.
Contact Us
If you have any questions regarding shipping or delivery, please contact our support team:
Email: shopvalencove@gmail.com